At TechSlime, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions where you need to return a product. Please read our policy carefully to understand your options and obligations.
1. Returns
1.1 Eligibility for Returns:
- You may initiate a return within 30 days of the purchase date.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2 Non-Returnable Items:
- Certain products are not eligible for return, including but not limited to software, downloadable products, and items specified as non-returnable.
1.3 Return Process:
- To initiate a return, please contact our customer support team at techslime2@gmail.com with your order details and reason for return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
- Please ensure that the item is securely packaged and include all original materials and accessories.
1.4 Return Shipping:
- You will be responsible for paying the shipping costs for returning your item unless the return is due to an error on our part.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure your package is delivered safely.
1.5 Refund Processing:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
2. Refunds
2.1 Refund Eligibility:
- Refunds are issued for eligible returns in accordance with our Returns Policy.
- If you are approved for a refund, the purchase price of the returned product will be refunded, excluding any shipping and handling charges.
2.2 Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at techslime2@gmail.com.
3. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at techslime2@gmail.com. Our customer support team is here to assist you and ensure a smooth shopping experience.
Note: TechSlime reserves the right to amend this Returns and Refunds Policy at any time without prior notice. Please review this page periodically for updates.
